Question 1

What Number Do I Call To Talk To A Cancer Specialist?

Accepted Answer

Call the Macmillan Support Line on 0808 808 00 00 (open 7 days a week, 8am to 8pm. Opening times may vary for different specialist teams).

Question 2

What Support Is Available To Help With The Cost Of Living?

Accepted Answer

You can find support information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/cost-of-living or by calling 0808 800 00 00

Question 3

Where Can I Make A Complaint About Macmillan Cancer Support?

Accepted Answer

You can find out more about make a complaint here https://www.macmillan.org.uk/about-us/contact-us/make-a-complaint

Question 4

Does The Macmillan Website Have Live Chat?

Accepted Answer

Yes, you can use the live chat option from 8 am to 8 pm every day.

Question 5

What Number Do I Call For Welfare Rights Advice?

Accepted Answer

You can call 0808 808 00 00 - availability times are Monday-Friday, 8am-8pm, Saturday-Sunday, 9am-5pm

Question 6

What Number Do I Call For Energy Advice?

Accepted Answer

You can call 0808 808 00 00 - availability times are - Monday-Friday, 8am-6pm

Question 7

What Number Do I Call If I'm Outside The UK?

Accepted Answer

If you're calling from outside of the UK you can contact us on +44 207 091 2230. We are unable to advise on healthcare systems overseas.

Question 8

How Much Do Calls Cost To Macmillan Cancer Support?

Accepted Answer

Calls to Macmillan's Support Line on 0800 808 0000 are free on all UK landlines and UK mobile phones.

Calls may not be free from business accounts. You should check with your provider whether there will be a charge for calling before you make the call.

Please note that calls to these numbers are not free when made from phones based outside the UK. If you're calling from outside of the UK or your mobile is registered outside of the UK, you can contact us on +44 207 091 2230.

We are unable to advise on healthcare and welfare systems overseas.

Question 9

Does Macmillan Cancer Support Have A Forum?

Accepted Answer

If you or someone you care about has been diagnosed with cancer, we're here to help on the Macmillan Online Community - https://community.macmillan.org.uk/

Question 10

Are There Cancer Support Resources In British Sign Language?

Accepted Answer

Yes, we produce cancer information in BSL and can help you to use the Macmillan Support Line - https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language/british-sign-language-bsl

Question 11

Do You Provide Cancer Information In Different Languages?

Accepted Answer

Yes please find cancer information in a range of different languages here https://www.macmillan.org.uk/cancer-information-and-support/get-help/in-your-language

Question 12

Where Can I Find Information About Macmillan's Cancer Centres?

Accepted Answer

You can find out more information about our Macmillan Cancer Centres here https://www.macmillan.org.uk/cancer-information-and-support/get-help/centres

Question 13

Where Can I Find Out About Macmillan Grants?

Accepted Answer

Macmillan Grants are small, one-off means-tested payments to help with the extra costs that living with cancer can bring. You can find out more information here https://www.macmillan.org.uk/cancer-information-and-support/get-help/financial-and-work/macmillan-grants or by calling 0808 808 00 00 between Monday to Friday, 8am to 8pm & Saturday to Sunday, 9am to 5pm

Macmillan Benefits Service - Dalkeith, Midlothian

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